People are your most critical and flexible asset, yet they often come with Drama… drama that gets in the way of work getting done. Human beings come with emotions: learning how and when to manage your own emotions as well as how to productively guide others’ emotions is at the core of great leadership.
This is emotional intelligence or “EI”…the stuff of “soft” skills. Even though upwards of 90% of leadership success is attributed to EI skills, strengthening them is often ignored or overlooked. If you’re looking to get the best from the people in your business, you’ll get a huge return from growing everyone’s emotional intelligence.