People are the critical assets of business in the “Information/Service” economy, and people come with emotions. Success in today’s economy requires creativity, flexibility, resilience, interpersonal skills, teamwork, and collaboration and conflict skills from these assets, and sometimes emotions get in the way. Emotional Savvy is knowing how to welcome and handle change and challenge as they happen by using skills that recognize and manage emotions…both yours and others. Emotional Savvy leaders know that the humanness of emotions can get in the way of productive business results, and so they focus on developing Emotional Savvy to ensure collaboration and teamwork, reduced drama, and big commitment to strategy and goals. Some estimates show over 90% of a leader’s success is due to his/her handling of emotions in the workplace.
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